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Evidence Guide: CPPSIS6003A - Determine client spatial requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPSIS6003A - Determine client spatial requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Determine client needs.

  1. Clients are assisted in defining their requirements in relation to spatial information services.
  2. Information on standards and guidelines to be used is conveyed to the client in a clear, concise and ethical manner.
  3. Clear project specifications and work instructions are prepared according to organisational guidelines.
  4. Skills and knowledge are updated to accommodate changes in client spatial requirements.
Clients are assisted in defining their requirements in relation to spatial information services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information on standards and guidelines to be used is conveyed to the client in a clear, concise and ethical manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear project specifications and work instructions are prepared according to organisational guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Skills and knowledge are updated to accommodate changes in client spatial requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess organisational capacity to satisfy client needs.

  1. Resource needs are determined to match project plan and relevant personnel are consulted to ensure their availability.
  2. Higher authority endorsements are obtained where necessary to ensure project is in line with organisational priorities and capabilities.
  3. All pertinent legal, statutory and industry requirements and standards are researched and considered in determining feasibility of project.
  4. Contingencies and spatial technology requirements are considered and outlined in project proposal where appropriate.
Resource needs are determined to match project plan and relevant personnel are consulted to ensure their availability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Higher authority endorsements are obtained where necessary to ensure project is in line with organisational priorities and capabilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All pertinent legal, statutory and industry requirements and standards are researched and considered in determining feasibility of project.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contingencies and spatial technology requirements are considered and outlined in project proposal where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm and document requirements with client.

  1. Client is provided with accurate and understandable information on spatial data requirements in order to make informed decisions.
  2. Presentation of information to client is conducted according to client needs and organisational guidelines.
  3. Proposed costs, processes, OHS considerations and timelines are discussed and confirmed with client to ensure clarity of understanding.
  4. Any spatial data amendments are incorporated into an amended work instruction.
  5. Agreement to proceed is confirmed according to organisational guidelines.
  6. Contract is prepared and executed according to organisational guidelines.
Client is provided with accurate and understandable information on spatial data requirements in order to make informed decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Presentation of information to client is conducted according to client needs and organisational guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Proposed costs, processes, OHS considerations and timelines are discussed and confirmed with client to ensure clarity of understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Any spatial data amendments are incorporated into an amended work instruction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreement to proceed is confirmed according to organisational guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract is prepared and executed according to organisational guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example unit CPPSIS6004A Design a spatial project plan.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

applying cost considerations

assessing and acting upon contingencies

developing qualitative and quantitative measurements for a project

high-level communication and negotiation skills

human resource management

managing risks and contingencies

planning and setting targets

presenting material appropriately

resource requirement management

understanding client needs for spatial project management.

Specific resources for assessment

Resource implications for assessment include access to:

assessment instruments, including personal planner and assessment record book

assignment instructions, work plans and schedules, policy documents and duty statements

registered training provider of assessment services

relevant guidelines, regulations and codes of practice

suitable venue and equipment.

Access must be provided to appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with disabilities.

Context of assessment

Holistic: based on the performance criteria, evidence guide, range statement, and required skills and knowledge.

Method of assessment

Demonstrated over a period of time and observed by the assessor (or assessment team working together to conduct the assessment).

Demonstrated competency in a range of situations, that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Obtained by observing activities in the field and reviewing induction information. If this is not practicable, observation in realistic simulated environments may be substituted.

Guidance information for assessment

Assessment requires that the clients' objectives and industry expectations are met. If the clients' objectives are narrowly defined or not representative of industry needs, it may be necessary to refer to portfolio case studies of a variety of SIS requirements to assess competency.

Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge (in assessment situations where the candidate is offered a preference between oral questioning or written assessment, questions are to be identical).

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory.

Where assessment is for the purpose of recognition (recognition of current competencies [RCC] or recognition of prior learning [RPL]), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

ability to relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities

communication skills that assist in facilitating client relationships, including the ability to:

access, synthesise and use information

be assertive

communicate effectively on the telephone

consult effectively with clients and colleagues

display empathy, tact and diplomacy

impart knowledge and ideas through oral, written and visual means

use written skills to document follow-up action

computer skills (high technical user level) to develop business documentation

delegation of duties

human resource management in relation to recruitment and performance setting

literacy skills to:

assess, develop and use workplace information

locate and interpret legislation and other written documentation

prepare and manage documentation and information flow

read and write key performance reports, including technical reports

research and evaluate (high level)

negotiation skills (high level)

numeracy skills to:

analyse errors

conduct image analysis

estimate costs

interpret and analyse statistics

perform mental calculations

record with accuracy and precision

undertake high level computations

organisational skills to:

plan and coordinate technical and human resource inputs to research activities

plan and prioritise activities to meet contractual requirements

presentation of information (high level)

project management skills

self-management skills

spatial skills to:

exercise precision and accuracy in all spatial project activity

perform spatial data archival and retrieval and train others in this task

perform spatial data management and manipulation and train others in this task

perform file management and train others in this task

solve problems relating to height, depth, breadth, dimension, direction and position in actual operational activity and virtual representation

understand implications of height, depth, breadth, dimension and position to actual operational activity and virtual representation.

Required knowledge and understanding:

abilities of work teams

accuracy and precision requirements

data capture methodology

existing spatial datasets and dataset sources

information management

legislation as it applies to project work

organisational policies and guidelines, such as OHS and pricing guidelines

project review procedures

project management principles

project management tools, techniques and methodologies

quality management principles

range of organisation's spatial information product

relationships to universal locations

relevant legislative, statutory and industry requirements and standards

resource management processes

resource planning and costing

risk analysis principles

safe work practices

spatial information principles and their application

SIS project contingencies

spatial reference systems

spatial technologies

use of spatial equipment for data capture and data set out.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients may include:

customers with routine or special requests

external to organisation

internal to organisation

regular and new customers, including:

business enterprises

government agencies

members of the public

suppliers.

Spatial information services may include:

administration (e.g. postcodes, suburbs, and federal and state electoral counties)

analysis of environmental, land and geographic information

asset management

cartographic services

civil engineering

digital imagery

electricity

emergency services management

environmental datasets

geographic information systems

integrated services - environmental, land and geographic related datasets

land ownership tenure system

local government

location-based services

global positioning

mapping facilities

site analysis

survey marks

sewerage

telecommunications

town planning

utility services such as water

water catchment.

Standards and guidelines may include:

equipment

hardware

industry

legal

professional

software

spatial data

statutory.

Project specifications may include:

budget

data capture methods

personnel required

project deliverables

resources needed

timelines.

Work instructions may be verbal and written and may include:

completion spatial data

health details

milestones

occupational details

spatial data presentation

spatial data type.

Organisational guidelines may include:

code of ethics

company policy

legislation relevant to the work or service function

manuals

OHS policies and procedures

personnel practices and guidelines outlining work roles and responsibilities.

Resources may include:

equipment

hardware and software

human

material

spatial data.

Project plans may include:

acquiring intellectual property

acquisition strategies

evaluation criteria

financial management

human resource management

human resource training needs in relation to project

milestones

performance indicators

project implementation

quality standards

return on investment

risk management.

Relevant personnel may include:

colleagues

staff or employee representatives

supervisors or line managers

suppliers

users.

Higher authority may include:

client

customer

other personnel within the organisation, such as higher management.

Legal, statutory and industry requirements and standards may include:

confidentiality and privacy requirements

compliance requirements with financial services

duty of care

ethics

equal employment opportunity (EEO)

industrial relations and anti-discrimination

industry standards of practice

OHS requirements

organisational instructions

relevant environment protection legislation

relevant state, territory and federal legislation.

Contingencies may include:

adverse weather

changes in plans

contractual issues

equipment failure

human resource issues

legislative impact

political influences

stakeholder priorities.

Spatial technology may include:

data recording equipment

electronic theodolites

global positioning system units

personal computer-based digitising boards

photogrammetric instruments

total station

vehicles.

Presentation may:

include:

client requirements

costings

handouts

plans

be:

formal or informal

PowerPoint format

to a group

verbal or written.

Client needs may include:

communication channels

contingency planning

cost consideration

information disclosure

payment arrangements

project specific

spatial data

surveying

training.

OHS may include:

Australian standards

development of site safety plan

identification of potential hazards

inspection of work sites

training staff in OHS requirements

use of equipment and signage.

Agreement may be formal or informal and may include information on:

cost

insurance details

resources

timelines.

Contract refers to:

an agreement between parties to perform a task or deliver a service and may be:

email

memo

verbal

written.